We are bummed if you are not 100% satisfied with the items you received, however, please understand that customized items cannot be returned or exchanged, as each item is specially tailored to meet your specific requirements. Refunds are only available if the items are damaged upon delivery, have quality issues, or do not meet the specifications you provided for customization.
Please contact customer service on our site or Contact Us via email, indicating the item(s) you find problematic along with the reason and supporting evidence. Customer service will assess your request and determine if your case meets the criteria for a refund. Most refunds are processed within 10 business days after you submit the request and provide sufficient evidence. The refund will be issued to your original payment account. Once your refund has been issued, you will receive a confirmation email.
Please understand that we take every effort to ensure the highest quality in our customized products, and we are here to assist you with any concerns you may have regarding your order.